W² Education Policy

Terms and Conditions

W² Education is dedicated to providing a supportive and rigorous learning environment. It shall be deemed that students, parents, and guardians understand and agree to adhere to these Terms and Conditions to ensure a conducive experience.

These Terms and Conditions govern your rights and obligations regarding enrolment, payment, cancellations, proprietary content, privacy, and the use of our website.

By accessing or using our services, website, or enrolling in our courses, you agree to abide by these terms.

Conditions of Entry

To enrol in W² Education courses, students must provide the necessary personal and academic details, agree to our payment terms, and accept these Terms and Conditions. W² Education reserves the right to refuse enrolment based on factors such as course capacity, academic suitability, or other educational considerations.

Student Conduct

At W² Education, we uphold the highest standards of conduct to ensure a conducive learning environment. The following guidelines must be adhered to by all students:

Quality of Attendance
Punctuality and preparedness are essential for an optimal learning environment. Students are expected to attend all scheduled lessons on time, fully prepared with required materials and equipment, unless otherwise excused for legitimate reasons. Absences without prior notice or sufficient justification may affect the student’s progression. Repeated tardiness may result in a review of the student’s enrolment.
Homework Engagement
W² Education Homework is assigned as a critical component of the learning process and should be completed independently first. Students are expected to submit all homework on time before each lesson. Habitually late or low-effort submissions may incur penalties, including reduced academic feedback, at the discretion of the teaching staff. This policy is in place to ensure that students develop a strong work ethic and benefit fully from the course material.
Academic Integrity
W² Education upholds a strong commitment to academic and personal integrity. Any form of dishonest conduct, including plagiarism or cheating, is strictly prohibited. This includes misconduct during assessments, invigilated quizzes, homework, or exams. Students found engaging in such behavior will face disciplinary action, which may include removal from the course.

While we acknowledge that some schools issue loosely monitored ‘individual’ assessments, it is not the policy of W² Education to report such instances directly to educational institutions. However, W² Education and its staff are indemnified from any liability or repercussions stemming from breaches of academic conduct deemed by third-party institutions.
Respectful Communication
Mutual respect is a core value at W² Education. Students are required to communicate respectfully with both peers and staff at all times. Inappropriate language, whether verbal or written, will not be tolerated and may result in disciplinary action.
Classroom Behaviour
At W² Education, students are expected to contribute to a positive and focussed classroom environment. Disrespectful or disruptive behaviour during lessons, including excessive noise or distracting movements, will not be tolerated. Students who repeatedly cause disturbances may be subject to warnings, and in severe cases, removal from the course.
Electronic Device Usage
The use of mobile phones, tablets, cameras, and other electronic devices is prohibited during lessons unless specifically approved by the teaching staff for strictly educational purposes.

During designated break times, students may take photograph(s) of the whiteboard content for educational purposes only, provided they do not disrupt the learning environment and respect the privacy of other students and staff.

However, the following activities are nonetheless forbidden during lesson times:
- Audio or video recording
- Photography
- Live streaming or transcription of content
Personal Belongings
Students are advised to avoid bringing valuable items to class. W² Education excludes responsibility for lost, stolen or damaged personal property.
Food and Drink Policy
Food and drink consumption is only allowed during designated break times. Water is the only beverage permitted in classrooms during lessons. Students are expected to keep learning spaces tidy and dispose of any waste after consuming food during breaks.
Student Presentation
At W² Education, students are expected to maintain a high standard of presentation and behaviour. This includes the following:
- Attire. Students are required to maintain a dutiful appearance, and attire must be appropriate for the learning environment. Clothing deemed immodest or distracting are not acceptable. Students may be asked to leave the classroom if their attire is not suitable.
- Personal Hygiene. Students are expected to maintain a high standard of personal hygiene out of respect for the shared learning space. Hair should be clean and neatly maintained to an acceptable standard.
  
  While the use of cologne or perfume is permitted (and in some cases, encouraged), it must be applied in moderation to avoid creating an overbearing atmosphere that could distract or discomfort others.

Ownership of Materials

All content provided by W² Education, including but not limited to educational materials—course notes, homework, quizzes, exams, and other resources—is and will remain the exclusive property of W² Education. Our content is protected by copyright, trademarks, and other intellectual property laws and are intended exclusively for the educational, non-commercial use of enrolled students.

Students agree not to reproduce, distribute, sell, modify, exploit, or publicly display any content or materials provided by W² Education. Any unauthorised use of educational materials will result in disciplinary action and potential legal consequences against the offending parties.

Payment and Services

The applicable fees for each course are outlined on our website and pricing documents.

Students and parents acknowledge that they have read, understood, and agree to the following policies about payment and our services:

Refund Policy
See our refund policy section.
Payment Schedule
A minimum of 1 full term of tuition must be fully paid following the trial period. Late payments may incur an additional fee. If fees remain outstanding beyond the agreed payment term, W² Education reserves the right to pursue debt recovery, including the addition of interest, legal fees, or the suspension of services.
Referral Rewards
W² Education may offer referral programs that allow current students to receive discounts or other incentives for referring new students. The terms of the referral program will be communicated clearly and are subject to change.
Fee Adjustments
W² Education reserves the right to amend pricing for courses, materials, and services at any time. Notice will be provided at least 14 days in advance of any changes.
Replacement Classes
Makeup or catch-up classes may be offered within the same stream of courses, subject to availability. We may, in some cases, recover from you a reasonable fee for the rescheduling of classes, which will be communicated at the time of request. Timely notification to W² Education administration increases the likelihood of successful rescheduling.
Administration Fees
Moving between classes, attending makeup or catch-up lessons, or rescheduling lessons outside of normal hours may incur additional fees.
Changes to Course Details
The Centre reserves the right to amend course times, content, designated teaching staff, or lesson durations without prior notice. Such changes do not entitle students to a full refund.

W² Education reserves the right to cancel or reschedule any course due to insufficient enrolments, staff illness, or other unforeseeable circumstances. In such cases, affected students will be offered an alternative date or a refund in accordance with our Refund Policy.

Student Recognition

At W² Education, we are proud to celebrate the achievements of our students. As part of this, we may highlight exam results or other academic successes in our promotional materials, particularly when students reach high-performance milestones. We ensure that any shared results reflect academic excellence and are presented with care and respect for the students involved.

With your prior consent, we may also include photos or videos of students in our materials, in line with our Privacy Policy. By enrolling in our centre, students and their parents/guardians give consent for these results to be shared in this manner. We are committed to handling student information responsibly, ensuring it aligns with privacy guidelines and reflects our commitment to respecting your trust.

Termination of Enrolment

W² Education reserves the right to terminate a student’s enrolment for any of the following reasons:

Non-Compliance. Failure to comply with the Terms and Conditions, including conduct policies
Outstanding Fees. Non-payment of fees or failure to adhere to payment schedules
Academic Dishonesty. Any form of academic misconduct that violates the integrity of the educational environment.

Your Privacy Rights

Privacy Policy Consent
Our Privacy Policy, accessible on our website, details how we collect, use, and safeguard your personal data. By accepting these Terms and Conditions, you confirm your consent to the collection and use of your information as outlined in the Privacy Policy. W² Education reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to students, and continued participation in our programs after such modifications constitutes acceptance of the revised Terms and Conditions.

Security and Surveillance
For the safety of students, staff, and visitors, W² Education premises are monitored by 24-hour CCTV surveillance. By entering the premises, students and guardians acknowledge and consent to this security measure.

Refund Policy

At W² Education, we stand by both the quality of our educational services and transparent financial practices. Our Refund Policy makes clear and equitable terms, ensuring families can engage with our programs with confidence and peace of mind.

Risk-Free Policy
We offer a 21-day risk-free period from the date of enrolment. If you decide W² Education isn’t the right fit within the first 21 days, you can request a refund for any remaining term fees. No questions asked.

This ensures a transparent and stress-free experience as you get started with us.

Refund Ineligibility
Students may become ineligible for certain refunds outlined by the following circumstances.

Multi-Term Enrolment. Students who have enrolled in multiple terms and benefited from discounted fees, are not eligible for refunds. This is in recognition of the reciprocal commitment between W² Education and the rewarded student.
Student Absence. Refunds will not be issued for lessons missed due to student absence or non-attendance, as these are considered part of the enrolled term. Lessons within 2 calendar days of the time the refund is requested are also considered part of the enrolled term, and are not eligible for refunds.
Policy Non-Compliance. Students who are found to be violating the established policies of W² Education, as specified in these Terms and Conditions, may also be excluded from refund rights.

Amendments to Terms

Liability and Disclaimers

Website Security and Access
We take reasonable measures to ensure the security of our website, but we do not guarantee uninterrupted or error-free access. Any use of our website is at your own risk, and W² Education disclaims all liability for any damages resulting from the use of or reliance on website content.

External Links
Our website may contain links to third-party websites. W² Education is not responsible for the content or practices of external websites, and you should review the terms and conditions of such sites before engaging with them.

Intellectual Property on Website
All content on the W² Education website, including text, graphics, logos, and images, is owned by or licensed to W² Education. Unauthorised use of any content is prohibited.

Exclusion of Liability
W² Education strives to ensure the safety and wellbeing of all students. However, to the extent permitted by law, W² Education shall not be liable for any injuries, losses, or damages arising from participation in its programs, unless such injuries, losses, or damages are the direct result of W² Education’s negligence.

In compliance with NSW legislation, students and parents acknowledge that W² Education cannot be held responsible for any incidental or consequential damages arising from the use of our services, facilities, or participation in our programs.

Limitation of Liability

To the fullest extent permitted by law, W² Education disclaims all liability for any loss or damage, whether direct, indirect, incidental, or consequential, arising from or related to your use of our services, website, or course materials. This includes but is not limited to loss resulting from delays, interruptions, or errors in course delivery.

In any legal action, arbitration, or dispute resolution proceeding, the liability of W² Education for any claim arising from or relating to these Terms and Conditions or the services provided shall be strictly limited to the amount paid by the student for the specific course or service in dispute.

Indemnity
By enrolling in our courses or using our website, you agree to indemnify and hold W² Education harmless from any claims, liabilities, damages, or expenses (including legal fees) arising out of your breach of these Terms and Conditions or your misuse of our services.

Legal

Consumer Guarantees
Nothing in these Terms and Conditions limits any rights you are entitled to under the Australian Consumer Law (ACL). If any part of these terms is deemed unfair or unenforceable under the ACL, the remainder of the terms will continue to apply in full force and effect.

Dispute Resolution
In the event of a dispute arising from or related to these Terms and Conditions, we will make every effort to resolve disputes in a fair and reasonable manner. W² Education encourages open communication to resolve issues amicably. However, if a resolution cannot be achieved through informal discussions, you may pursue external avenues in accordance with Australian law. The following process shall then be followed:

1. Written Notice
A formal written notice outlining the nature of the dispute must be submitted to the administration team at W² Education.
2. Mediation
W² Education may propose mediation as a means to resolve the dispute. Both parties must agree to participate in good faith.
3. Legal Proceedings
If the dispute remains unresolved after mediation, the dispute shall be subject to the jurisdiction of the legal courts in New South Wales.

Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from or related to these Terms and Conditions shall be resolved in accordance with the applicable laws of New South Wales.

Final Provisions

These Terms and Conditions constitute the entire agreement between you and W² Education. Any failure by us to enforce a provision will not be construed as a waiver of any rights under these terms. If any provision is deemed unlawful or unenforceable, the remainder of the Terms will remain in full force and effect.

By proceeding with enrolment at W² Education, you acknowledge that you have read, understood, and agree to these Terms and Conditions in their entirety. If you have any questions or require clarification on any points, please do not hesitate to reach out to our administrative team.